Customer Service

Credit Note Instructions

Getting Started:

1)  Please double check all the incoming items by its quantity and quality.

2)  Mark any broken items on the invoice.  All claims, if applicable, can only be made once, collectively, on each invoice.  It has to be made within 10 days.

3)  You will be required to take a picture of all the damaged items if asked by our staff.

4)  Please place all the damaged items in a box.

5)  E-mail your claim report to or fax to us with detailed problem description.  We will contact you for pickup of the damaged items by phone upon receiving your e-mail or fax.  It will take approximately 3-7 business days to process your request as we need to pull out the packing list record & check our warehouse camera to ensure fairness.

6)  All claims can only be issued as a credit note to your account toward your next purchase.  We can only refund to your credit card if the purchase was made by credit card payment option & providing this is your last business dealing with us.

7)  All credit notes will be expired after one year from the date of issuance.

Thank you for your understanding.

Download the Credit Note & Return Policy Form in the printable format

Ace Annison Ltd. – Shipping Department
Fax: (905) 305-9160
Toll Free in North America: 1-877-868-8688


Net 30 Days Term Policy

For most of our customers (95%+), the payment term is either credit cards or C.O.D. (Collect On Delivery).  However, in some special situations, some of our customer would like to apply for a credit term.  A credit term means it is a loan.  To qualify for a loan/term, we have to know your business.  Since we are lending you the money to finance your purchases, we need to make sure you have built up a good history with our company before we can consider lending you any money.  Here’s the qualification.


Scenario #1:  Experienced 6 months of business dealing together with,
1)  Minimum of 4 financial transactions, and
2)  With at least a total of $3,000 in purchases.
3)  Satisfactory account activity.

Senario #2:  Experienced 1 year of business dealing together with,
1)  Minimum of 6 financial transactions,
2)  With at least a total of $3,000 in purchases.
3)  Satisfactory account activity.

The 30 days post dated cheque will be mailed out immediately upon receiving of the shipment.

Download the Net Term Credit Application Form in the printable format

If you have a problem or concern, please email us. We will get back to you within 24 hours. Thank you for your understanding.

Ace Annison Ltd. – Sales Department
Fax: (905) 305-9160
Toll Free in North America: 1-877-868-8688

You can also use this form and we’ll get back to you as soon as we can.